FAQ
Frequently asked questions and answers
Product Specifications
How do I make a purchase?
- Browse our site and read the descriptions and features of our products. When you have decided what to buy, click on "buy."
- If you are already registered to the site, please Login otherwise enter your billing information.
- Choose any destination other than the billing destination.
- If you have a promotional coupon, add it in the space provided and click "apply promo code."
- Indicate the payment method you prefer to use (for accepted payments faq follows)
- Write in the notes if you have special needs.
- Conclude your purchase by clicking "place order."
- When your order is confirmed you will receive a confirmation e-mail to your e-mail address.
With these simple directions you should be clear about the entire purchasing process so that you can proceed on your own, but if you still have doubts or need suggestions, we are always at your disposal, either by e-mail at shop@www.bosca.it or by phone at (+39) 0141 967737 during office hours (Mon-Fri 8:30/12:30 -14:00/17:30).
Are the products on the site always available?
All products sold on the site are usually in stock.
Bosca restocks its inventory periodically so you can purchase the quantity of bottles you prefer.
Are product prices with or without VAT?
All prices on the site are VAT Included.
Is there a limit to the number of bottles I can buy?
There is actually only one constraint: the minimum quantity that can be ordered is a box with 3 bottles, and you can order as many boxes of 3 bottles as you like in the same order. The content of the boxes is up to you: you can also choose one bottle per type from those on sale, as long as the total number of bottles purchased is 3 or one of its multiples (6 bottles, 9 bottles, 12,...).
As for the maximum quantity, there is no limit. In case of purchasing large quantities, we guarantee that shipment will be within 7 working days.
Can I buy multiple products of different types in one order?
Certainly, you can compose your purchase as you wish. We give you the opportunity to form your order as you like without any constraints of product type. The only limitation is to formulate the minimum order from 3 bottles or multiples of 3 (e.g. 6 bottles or 9 bottles...)
Promotion & Payment
How long do promotions and offers last?
The duration of promotions is indicated in the central banners.
How do I use the discount code?
Discount codes must be entered on the shopping cart page before finalizing the order.
The total price will be automatically recalculated based on the amount of the discount.
Promotional codes for buying online can only be used for products that are part of a promotion or campaign; check to see if the promotion linked to your code is still running. Promotional codes also cannot be combined with other ongoing promotions and offers.
What payment methods are allowed?
It is possible to pay by:
- PayPal account
- Credit cards through PayPal
- Credit cards through Stripe
- Transfer via Stripe
- Satispay
- Apple pay
- Marking
These payment methods are the most secure and best protect both you and us.
All financial information required for the transaction will be transmitted, via encrypted protocol, to our partner banking institutions that provide the relevant remote electronic payment services, without third parties having access to it.
Delivery time?
Products are entrusted to the courier within a maximum of 48 hours after confirmation of payment (excluding Saturdays and Sundays).
Delivery is expected within 48 hours of courier pickup, except for Calabria, Sicily and Sardinia for which an additional day may be required.
Delays in delivery may occur due to bad weather, holidays, strikes and uncomfortable delivery areas.
What types of packaging are the bottles shipped in?
The bottles are shipped inside 3-bottle polystyrene packaging, which is specific and impact-resistant and approved by all couriers in Italy and elsewhere.
Can I have my underage child receive your packages?
No, in compliance with current laws regarding the purchase of wine and spirits, Bosca does not sell wine and spirits to persons who are under 18 years of age, and the person who will receive the shipment from Bosca must also be 18 years of age or older. The use of our e-commerce site is also restricted to persons over the age of 18.
Shipping & Returns
Delivery time?
Products are entrusted to the courier within a maximum of 48 hours after confirmation of payment (excluding Saturdays and Sundays).
Delivery is expected within 48 hours of courier pickup, except for Calabria, Sicily and Sardinia for which an additional day may be required.
Delays in delivery may occur due to bad weather, holidays, strikes and uncomfortable delivery areas.
What types of packaging are the bottles shipped in?
The bottles are shipped inside 3-bottle polystyrene packaging, which is specific and impact-resistant and approved by all couriers in Italy and elsewhere.
Can I have my underage child receive your packages?
No, in compliance with current laws regarding the purchase of wine and spirits, Bosca does not sell wine and spirits to persons who are under 18 years of age, and the person who will receive the shipment from Bosca must also be 18 years of age or older. The use of our e-commerce site is also restricted to persons over the age of 18.
Can I have my underage child receive your packages?
Yes, in the order process you are given the option to specify a different shipping address from the billing address
Is shipping only possible in Italy or also abroad?
For the time being, shipping is planned only in Italy.
What are the shipping costs?
Shipping costs depend on the total weight of the goods ordered and apply as shown in the following table:
| Italy | |
| Weight | € |
| up to 12 kg | 8,67 |
| up to 20 kg | 14,35 |
| up to 30 kg | 18,85 |
| up to 40 kg | 23,68 |
| up to 50 kg | 26,02 |
Can I track the shipment of my order?
Of course. If you wish to be updated on the status of your shipment, you can do so completely independently through the WebTracking Service of our courier UPS (https://www.ups.com/WebTracking/track?loc=it_IT) using the shipment ID received in the e-mail or SMS confirming the shipment.
If the goods are broken how do I do it?
Responsibility for goods delivered damaged falls to the courier as the products are meticulously inspected by us before being placed in the package and packaged in a manner appropriate to the type of transport. Once the goods have been accepted, however, we are no longer in a position to retaliate against the carrier.
In the event that the courier delivers parcels to you that are visibly damaged, broken, or stained by the spillage of wine from any broken bottles, please return the shipment to the sender and we will take care of the return and restoration of the shipment. If the shipment was of multiple packages and not all of them were damaged, in this case please reject the damaged package back to the sender, signing the courier's note "With Reserve" and indicating the number of uncollected packages. And the reason (e.g. "Not picked up 2 parcels because damaged").
What happens if I find that my product is defective?
If in tasting one of our products you find defects that make its consumption unsatisfactory (hint of corkiness or other organoleptic defects) it will be necessary to open a Product Nonconformity Procedure. We indicate below the necessary steps:
Please seal the defective bottle as soon as possible, in order to preserve the characteristics you found, and store the bottle
Report what you have detected to our staff by e-mail at shop@www.bosca.it or contact us during office hours (Mon-Fri 8:30 a.m.-12:30 p.m.-4:00 p.m.-6:00 p.m.) at 0141 967711
We will be happy to send you the courier at our charge to pick up the defective product.
Our Quality Department will promptly check the product and draw up a Non Conformity report with the result of the analysis. If your report is confirmed, we will replace the returned product at no additional charge.
If it is not possible to replace the product, we will refund the relevant amount.
How can I unsubscribe from the newsletter?
We would be so sorry if you really wanted to unsubscribe from our newsletter and no longer receive our periodic offers by e-mail. To unsubscribe, simply click on "Unsubscribe from Newsletter," which you will find at the bottom of all Newsletters received in your inbox. If you decide to subscribe again, you can do so at any time by clicking on "Subscribe to Newsletter" at the bottom of our website homepage.
If you have more questions or need more information please contact us during office hours (Mon-Fri 8:30am-12:30pm - 2pm-6pm) at 0141 967711 or by email at shop@www.bosca.it
